Customer Support

At Surety DNA we place a large amount of emphasis on compassion and empathy when it relates to customer service and support. Given the sensitive nature of our services we strive to maintain the utmost professionalism and compassion when interacting with our clients

1. Initial Contact and Consultation

• We aim to provide a warm and safe, non-judgmental space for you to express your concerns and needs.

• We listen actively to understand your unique situation and provide reassurance that we are here to help.

Clear and Compassionate Communication:

• Information about your specific test is provided in a clear and straightforward manner. Our representatives are empathetic when communicating with you. We acknowledge the emotional difficulty that may be present

2. Sample Collection Process

• During the DNA collection we approach each case with an understanding that clients may be anxious or unfamiliar with the process.

• Our support staff is available to answer questions and provide calm, reassuring assistance throughout the process.

• With our mobile service we provide a flexible option for sample collection at convenient and optimal times and locations to accommodate clients' schedules and preferences.

3. Emotional Support

Empathetic Listening:

• Our support staff is trained to listen empathetically to your concerns and offer a compassionate ear.

• We provide reassurance and understanding, particularly when clients are anxious or upset about the testing process or potential outcomes.

4. Results Delivery

Sensitive Handling of Results:

• Your results are delivered in a private and respectful manner.

• Test results are explained clearly and compassionately, ensuring clients understand the findings and their implications without feeling overwhelmed.