CANCELLATION/REFUND POLICY

At Surety DNA, refunds are not available once a test has been performed or if

DNA kits or supplies have been shipped. Any appointment can be cancelled

up to 24 hours prior to testing.

Cancelled appointments will forfeit the $25 booking fee. To reschedule, a

nonrefundable $25 booking fee will be required.

If sample recollection is required and the participant is unable or unwilling to

comply, no refund will be issued, though the test can be rescheduled.

Estimated test completion times are discussed at scheduling and confirmed

during testing; while results are typically delivered on time, occasional delays

may occur.

Once testing is initiated, no refunds will be provided under any circumstances.

For further inquiries, please email customerservice@suretydna.com.